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Keywords: Service management
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Journal Articles
Journal:
American Journal of Business
Mid-American Journal of Business (1998) 13 (1): 49–58.
Published: 22 April 1998
... to best serve their customers. Rather than invent an entirely new approach to service design and management, MIS professionals can learn from the field of Service Management. Studying the techniques and concepts reported in Service Management, MIS professionals will find a wealth of information about...
