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Keywords: Total quality service
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Journal Articles
Journal:
American Journal of Business
Mid-American Journal of Business (1995) 10 (2): 19–28.
Published: 28 October 1995
...James Perotti Moving a business college to commit to a total quality service approach is much more difficult than the literature suggests. The commitment to customer satisfaction is the essential focus of total quality service. It is unlikely to occur in business colleges. While small incremental...
