... perspective. Design/methodology/approach Both descriptive statistics and exploratory factor analysis were used on a Likert scale question to rank and identify the important risk perceptions and management strategies of the farmers. The linear regression model was used to highlight the significant factors...

... (Jain and Gupta, 2004 ; Cronin and Taylor, 1992), the performance-only measuring technique was adopted. The choice of the SERVPERF technique is also tied to the evidence that it is more applicable in developing countries (Jain and Gupta, 2004). SERVQUAL Factor analysis Automotive repair...