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Precise definition of the needs of a research organization is a very difficult exercise, and to help with the task I decided to put the question—‘What would you like from your information service?’—to individuals on the research staff. The answers I received, however, merely indicated that the individual was satisfied, dissatisfied, or rarely used the service! This seemed to me to indicate a need for greater search on my part and extensive discussions brought to light the following points:
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