Designing a business information service for top management

Two business librarians recently went on record as saying that ‘top management tends to have a smaller need for information because it is frequently involved in the decision‐making process or has its own network of contacts’. The truth is that for the very reason that top management is involved in decision making, its need for timely and accurate information is of paramount importance. Heading the list of top management's own network of contacts should be the in‐house library and information department. This situation can only be achieved, however, if certain golden rules, which are outlined later, are observed.