Business information: a review of user difficulties

The author presents the results of a dipstick questionnaire survey of the Aslib UK members which was designed to establish in which areas of business information provision, users perceived difficulties. Consideration is then given to the differentiation between difficulties on the part of the information seeker and difficulties inherent in the information being sought. It is suggested that the information seeker can be prone to three problems, (1) isolation, (2) the need to respond quickly and (3) lack of training.