Monitoring the demand for the services of academic libraries—interpreting survey evidence

In a previous article, the authors suggested that surveys could usefully provide monitoring information for management of capital services in libraries, such as seating, because of the complex interdependencies between users' behaviour and the provision of services reflecting a joint supply or joint demand relationship—or both. The authors then suggested a utilization quotient as an especially useful summary statistic for analysis and applied this to a particular survey of an academic library.