Starting end‐users

Online access for end‐users in a library and information service poses problems of organisational procedure, presentation and training, and cost (reallocation), as well as system ‘friendliness’, ease of access and usage, and levels of success in searching. In a controlled environment, two periods of end‐user searching were performed to give the user direct hands‐on contact with an online host, to gain a measure of evaluation for such problems posed, and, to gain a notion of user‐impressions of actual and future (potential) usage.