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Volume 48, Issue 1
1 January 1996
This article was originally published in
Aslib Proceedings
Aslib Proceedings Cover Image for Volume 48, Issue 1
Review Article| January 01 1996

Implementing TQM for library services: the issues

Jennifer Rowley
School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, Lancashire
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-3748
Print ISSN: 0001-253X
© MCB UP Limited
1996
Aslib Proceedings (1996) 48 (1): 17–21.
https://doi.org/10.1108/eb051405

TQM is defined as managing the entire organization so that it excels in all dimensions of products and services which are important to the customers. Excellence in a TQM organization is defined by customer requirements and needs.

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© MCB UP Limited
1996
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