Can current document management and workflow technology contribute to the excellent organisation? Available to Purchase

Document Management and Workflow are technologies designed to support, either the productivity of an organisational process or, alternatively, the productivity of the people who comprise an organisation. This paper describes the motivations and anticipated benefits that could encourage an organisation to seek a technology solution to their existing paperlogged processes. In many areas these technologies are being used to good effect. There is increasing evidence that current systems designs which owe much to Taylor and Deining notions of scientific management and quality systems may not always be appropriate. A new generation of technology is emerging sometimes called ‘Workware’. This technology tries to be ‘Idea’ or ‘Work Object’ centric rather than process centric. Workware aims to establish boundaries within which empowered workers are free to achieve their objectives by any appropriate and valid means. These new technologies promise to support ‘real world’ work more effectively. They also present challenges to those who seek to find excellence through the detailed design and measurement of precise processes repetitively enacted. No conclusions are yet available. The best way to support and value ‘Knowledge Work’ within a business process without snuffing the creative spark on which a business depends for its future seems a worthy area for further exploration.