Information and social quality

This paper introduces the concept of ‘social quality’ as a measure of quality‐of‐life and it sets out a framework for identifying social indicators of the relationship between information and social quality. Social quality has four elements: socio ‐ economic security, social inclusion, social cohesion and empowerment. Illustrative indicators are identified at both national (Demos) and community (Ethnos) level for four different aspects of each social quality element: input, process, outcome and impact. Then the distribution of information and social quality between Demos and Ethnos levels is investigated. It is concluded that usable indicators of all aspects of each element of social quality can be identified and that analysis of informational social quality at Demos and Ethnos level can add to knowledge about information provision and policy, particularly with reference to minority and marginal communities.