This paper reports on the results of a Wireless Application Protocol (WAP) usability study, which consists of a survey, an evaluation of two UK WAP portals and an experiment that was carried out between November 2001 and February 2002. A number of usability issues, which prevented the users from completing basic and common tasks, were identified. For instance, 70 per cent of the users were not successful in searching for a textbook on the Amazon.co.uk WAP site. Additionally, even experienced users were not immune to these problems. The general conclusion of the study is that WAP usability remains poor. We argue that this could have a negative effect on the future of WAP and m‐commerce. Finally, we propose a set of ten principles, which are based on the findings of this study, and we believe will aid towards the development of more usable WAP and m‐commerce services.
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December 01 2002
Ten usability principles for the development of effective WAP and m‐commerce services Available to Purchase
Chris Condos;
Chris Condos
Chris Condos (chriscondos@hotmail.com) is Tutorial Assistant, with the Data and Knowledge Engineering Research Group (DKERG), Coventry University, UK.
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Anne James;
Anne James
Anne James is Associate Head of Computer Science, with the Data and Knowledge Engineering Research Group (DKERG), Coventry University, UK.
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Peter Every;
Peter Every
Peter Every is a Senior Lecturer, with the Data and Knowledge Engineering Research Group (DKERG), Coventry University, UK.
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Terry Simpson
Terry Simpson
Terry Simpson (terry@connected‐systems.com) is Human Factors Specialist, Connected Systems Ltd, London, UK.
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Publisher: Emerald Publishing
Online ISSN: 1758-3748
Print ISSN: 0001-253X
© MCB UP Limited
2002
Aslib Proceedings (2002) 54 (6): 345–355.
Citation
Condos C, James A, Every P, Simpson T (2002), "Ten usability principles for the development of effective WAP and m‐commerce services". Aslib Proceedings, Vol. 54 No. 6 pp. 345–355, doi: https://doi.org/10.1108/00012530210452546
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