Availability and use of information touch‐screen kiosks (to facilitate social inclusion)

The availability and the use of touch‐screen systems for accessing a range of information in different settings in the UK, in particular from socially excluded groups, are reviewed. A literature review and consultations with stakeholders are conducted. Touch‐screens are used widely by the Department of Works and Pensions; they are used for community services on a much smaller scale. NHS Direct provides the largest number of kiosks for health information and promotion; InTouch with Health, Wellpoint Health Centres, Patient Information for Consent Systems are some other examples. Some projects that target socially excluded groups are identified. Factors that determine usage and contribute to successful usage are also identified. The majority of stakeholders express the view that kiosks should be available in a variety of locations, irrespective of their specific content and information.