Monetization of first questions by text mining: how do peer patients respond to online health information in a Q&A forum? Available to Purchase

Dingyu Shi is master candidate at Business School, Nankai University, China. Her research interests include healthcare information behavior. Her research has been published in Library and Information Science Research and Information Processing and Management.

Xiaofei Zhang is Associate Professor at Business School, Nankai University, China. He received two Ph.D.s in Information Management from Hong Kong Polytechnic University and Harbin Institute of Technology. His research interests are in the areas of healthcare IT, human–computer interaction, and affective response. His research has been published in Library and Information Science Research, Information and Management, European Journal of Information Systems, International Journal of Production Economics and others.

Libo Liu is Senior Lecturer in the Department of Business Technology and Entrepreneurship at Swinburne University of Technology. She received her Ph.D. in Information Systems from the City University of Hong Kong. Her research focuses on the social media, human–computer interaction, social commerce, social network analysis and IT adoption. She has published in several major information systems journals including Decision Support Systems (DSS), Journal of the Association for Information Science and Technology (JASIST) and International Journal of Information Management (IJIM).

Preben Hansen is Docent and Associate Professor in Human–Computer Interaction at Stockholm University (Department of Computer Science). His research covers two overlapping strands: information seeking and information retrieval and Human-Computer Interaction and Interaction Design and include information search behavior, collaborative information searching, searching as learning, sustainable design, research through design cross-object interaction and materiality.

Xuguang Li is Professor based at the Institute of Information Management, Shandong University of Technology. He completed his Ph.D. degree in the Information School, the University of Sheffield, UK. His research interests include virtual community, knowledge behaviors on social media, knowledge management and user innovation. His research has been published in Telematics and Informatics, Online Information Review, Journal of Documentation, Libri: International Journal of Libraries and Information Studies and others.