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When I was first invited to give this paper it was suggested that it might be one of two or three papers dealing with a planned information service. The title has now been changed to ‘Information methods: adaptation to growth’, but I think this still implies there is a considerable amount of planning to do. However, after some weeks of unproductive thought upon this subect I stopped trying to think about planning the growth of an information service, and I started to think about why I couldn't think about the planning of the growth of an information service—quite a different matter.
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