... ChatGPT AI-powered chatbots Technology use and adoption Personalization Conversational ability Social influence Trust In an era shaped by digital interactions, chatbots represent a transformative shift in communication, information-seeking and workflow. Chatbots are widely used in health...

... are constructed by field experts. This article assesses whether large language models (LLMs) can provide credible new business and management journal rankings. Design/methodology/approach Based on mean ChatGPT 4o-mini scores for business and management articles published between 2014 and 2020 and submitted...

...Lufei Liang; Yongqiang Sun; Bo Yang Purpose The use of ChatGPT has raised concerns about information credibility, prompting users to engage in verification behavior. The study distinguishes algorithm accountability from algorithm fairness and transparency, examining their effects on perceived...

...Tri Lam Purpose Chat Generative Pretrained Transformer (ChatGPT), a chatbot with artificial intelligence (AI) technology, opens up new directions for innovation. However, the extent to which literature has not considered the trustworthiness and satisfaction of ChatGPT. Those are important elements...

...Guo Li; Mark Xuefang Zhu Purpose This study aims to investigate the impact of ChatGPT on users’ continuous knowledge contributions in online question-and-answer (Q&A) communities based on social exchange theory and stimulus-organism-response (SOR) theory. Design/methodology/approach Data...