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Keywords: Chatbot use
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Journal Articles
Chatbot research in the fields of business and information systems: a systematic review and bibliometric analysis
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Aslib Journal of Information Management (2026) 78 (4): 988–1014.
Published: 17 February 2025
... bn dollars by 2025 (Chaves et al., 2022). Moreover, during the COVID-19 pandemic, retailers were forced to make swift changes to their operations and chatbots, as accessible and scalable solutions, are increasingly shaping the business world (Chen et al., 2021). Chatbot use...
