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Keywords: Dramaturgy
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Journal Articles
Aslib Proceedings (2012) 64 (2): 201–214.
Published: 16 March 2012
.... Originality/value The use of Goffman's theory of dramaturgy has highlighted previously unknown attitudes to service held by reference librarians that will slow or stop the introduction of the retail model of service. © Emerald Group Publishing Limited 2012 Service quality assurance Dramaturgy...
