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Keywords: Expectation-confirmation model
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Journal Articles
Aslib Journal of Information Management (2014) 66 (6): 640–662.
Published: 11 November 2014
...Yung-Ming Cheng Purpose – The purpose of this paper is to propose a hybrid model based on expectation-confirmation model (ECM), technology acceptance model (TAM), and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to user...

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