... valid samples and adopted a mixed method of structural equation modeling and fuzzy-set qualitative comparative analysis (fsQCA) to analyze data. Findings The results show that in addition to the IAM factors (health information quality and source credibility), AI ethics (transparency, fairness...

..., combining a 2-wave survey of 438 generative AI users with in-depth interviews of 30 employees using AI tools for work-related tasks. Findings The two-wave survey findings indicate that perceived explainability and fairness at Time 1 are positively associated with perceived information quality...