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Keywords: Government chatbot
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Journal Articles
Impact of anthropomorphic government chatbots on users' perceived trust in the government: based on the perspective of the government services interaction chain
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Aslib Journal of Information Management (2025) 77 (6): 1273–1303.
Published: 21 October 2025
... should be applied to government services must be answered. Design/methodology/approach By constructing an interactive chain of government services, this study examined the impact of government chatbot anthropomorphism on users' perceived trust in the government from the perspectives of service...
Includes: Supplementary data
