...Zheng Wang; Huiran Liu; Xiaojun Fan Purpose The purpose of this study is to enhance the accuracy and comprehensiveness of sentiment influence analysis in online reviews by addressing three critical limitations: improving sentiment classification accuracy, considering the combined effect...

...Pengkun Wu; Liuan Wang; Jiuan Jiang; Li Yu Purpose This study aims to investigate the impact of physician efforts in online reviews on outpatient appointments, while also examining the moderating effect of physician title. Design/methodology/approach This study employs the heuristic-systematic...

...Zhiyun Zhang; Ziqiong Zhang; Zili Zhang Purpose Online reviewers' identity information is an essential cue by which consumers judge reviews on ecommerce platforms. However, few studies have explored how prior anonymous reviews and focal reviews affect reviewers' preference for anonymity...

... at: drwangjj@dlut.edu.cn 07 12 2021 04 01 2022 20 03 2022 27 03 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Gamification User engagement Online review The online health community Patients' engagement Professional...