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Keywords: Operational flexibility
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Journal Articles
Resilience through operational flexibility for crisis response: an international investigation of firm responses during COVID-19
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Aslib Journal of Information Management (2023) 75 (6): 1253–1279.
Published: 22 November 2022
... situations. This study focuses on resiliency created through operational flexibility and examines how firms developed resiliency to COVID-19 through an adaptation of three technology-based levers of flexibility: change in a firm's product and service offerings, the channel it uses for sales and the location...
