... organizations manage what they know. Cambridge, MA: Harvard Business 19. Stewart, T.A. Intellectual capital: the wealth of organizations. New York: Currency/ School Press, 1998. Doubleday, 1997. Aslib Proceedings Vol 52, No.10, November/December 2000 413 Organizational effectiveness Competitive...

...’ until someone asked ‘What happens when everyone is doing it?” The fourth Goblin adjusted position on his platinum toadstool, glanced at his Cartier watch and asked, “Have you sad Goblins ever heard of my Knowledge Management?” Management control Information consultants Organizational effectiveness...