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Keywords: Perceived warmth
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Journal Articles
Social support, social perceptions, and user satisfaction with intelligent voice assistants: unravelling the differential mechanisms based on the social response theory
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Aslib Journal of Information Management (2025)
Published: 15 April 2025
... that emotional support increases user satisfaction by enhancing perceived warmth, while instrumental support increases user satisfaction by improving both perceived warmth and perceived competence. Emotional support has a more pronounced effect on perceived warmth compared to instrumental support, whereas...
