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Keywords: Professional ethics
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Journal Articles
Library service as theatre: Using dramaturgy to investigate attitudes to the retail and professional models of service
Available to Purchase
Aslib Proceedings (2012) 64 (2): 201–214.
Published: 16 March 2012
...Jane Cherry; Philip Calvert Purpose Librarians have traditionally followed a model of service based on a professional ethic. Attempts to introduce a retail model of service have generally met with staff resistance. The study aims to ask librarians about their attitudes to the retail...
