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Keywords: Psychological distance
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Journal Articles
Impact of anthropomorphic government chatbots on users' perceived trust in the government: based on the perspective of the government services interaction chain
Available to Purchase
Aslib Journal of Information Management (2025) 77 (6): 1273–1303.
Published: 21 October 2025
... providers, service receivers and service results. A research model was constructed with the anthropomorphic degree of the government chatbot as the independent variable, psychological distance and trust in the chatbot as the serial medium, trust in government as the dependent variable and self-construction...
Includes: Supplementary data
