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Keywords: Response length
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Journal Articles
AI vs human? Will patients trust AI doctors as much as they trust human doctors? An empirical study from China
Available to Purchase
Aslib Journal of Information Management 1–25.
Published: 07 January 2026
... the relationship between service agent types (AI vs human) and patient trust. Response length moderates the impact of service agent types on these two forms of social support. Originality/value These findings contribute to a deeper understanding of the relationship between human–AI interaction and patient...
