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Keywords: Self‐service
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Journal Articles
Aslib Proceedings (2005) 57 (4): 318–332.
Published: 01 August 2005
...Caroline Auty; Chris Pond Purpose To examine the effects of technical developments on demand for traditional enquiry services in the House of Commons Library. Design/methodology/approach Trends in enquiry load are matched against technical advances, especially in the area of user self‐service...
