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Keywords: Service chain
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Journal Articles
Impact of anthropomorphic government chatbots on users' perceived trust in the government: based on the perspective of the government services interaction chain
Available to Purchase
Aslib Journal of Information Management (2025) 77 (6): 1273–1303.
Published: 21 October 2025
... to government services due to the similarities between the two. This study defines the service interaction chain from the perspectives of service receivers, providers and outcomes, applying it to government services – thereby expanding and enriching service chain theory. Additionally, it uncovers the mechanisms...
Includes: Supplementary data
