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Keywords: Social response theory
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Journal Articles
Social support, social perceptions, and user satisfaction with intelligent voice assistants: unravelling the differential mechanisms based on the social response theory
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Aslib Journal of Information Management (2025)
Published: 15 April 2025
...Yiming Zhao; Yuexin Li; Yu Chen; Yongqiang Sun Purpose This study uses social response theory to examine how two types of social support (emotional and instrumental) provided by intelligent voice assistants (IVAs) influence user satisfaction, mediated by two types of social perception (perceived...
