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Keywords: Unfairly negative customer algorithmic rating experiences
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Journal Articles
Aslib Journal of Information Management 1–28.
Published: 08 July 2026
...Jianyu Chen; Min Chen Purpose Digital gig platforms widely rely on algorithmic rating systems that aggregate customer evaluations to assess gig worker performance, with unfairly negative customer algorithmic rating experiences (UNCAREs) emerging as an inherent drawback of these algorithmic rating...
