...Yiming Zhao; Yuexin Li; Yu Chen; Yongqiang Sun Purpose This study uses social response theory to examine how two types of social support (emotional and instrumental) provided by intelligent voice assistants (IVAs) influence user satisfaction, mediated by two types of social perception (perceived...

...Xiaobo Mou; Fang Xu; Jia Tina Du Purpose The purpose of this study is to explore the effects of recommendation algorithm, product reputation, new product novelty, privacy concern and privacy protection behavior on users’ satisfaction and continuance intention to use short-form video application...

...Wuqiang Liu; Hung-Pin Shih Purpose In the context of multi-sided platforms (MSPs), the authors address the evaluation of search- and experience-based information and the effect on different components of user satisfaction. Design/methodology/approach The instrument was developed by either...

...Xiaopu Jin; Fang Xu Purpose The purpose of this study is to draw on the updated information system success model, perceived value and new product novelty to identify the factors that may influence user satisfaction and loyalty with paid knowledge platforms. Design/methodology/approach...

...Nima Soltani-Nejad; Fatemeh Taheri-Azad; Nayereh Zarei-Maram; Mohammad Karim Saberi Purpose The primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries. Design/methodology/approach...

... PEoU has affected the PU in the same manner. Research limitations/implications This study was solely concerned with internal users. Therefore, a more comparative study in which other users such as lawyers and ordinary citizens can be incorporated is suggested. Related to internal user satisfaction...

... indicate that users are positive towards SVG and suggest the viability of the technology as a development platform. © Emerald Group Publishing Limited 2004 Worldwide Web Archives management Singapore User satisfaction Interactive programming The National Archives of Singapore (NAS...

... or satellite dish is, of course, heavily marketed. The full service is described below. © MCB UP Limited 2002 Television Health Information retrieval Information systems User satisfaction Content is king, it is said, but whether or not someone uses an information or advisory service...

... Public libraries Borrowing User satisfaction What do we know about public library use? Ian M. Smith 24 Courtenay Street, London SE11 5PQ Email: iansmith@courtenay24.freeserve.co.uk Abstract Data from Westminster Libraries on membership, borrowing frequency and stock use is compared with significant...

... Electronic books Information resources management User satisfaction Derivation of interaction environment and information object properties for enhanced integrated access and value-adding to electronic documents Chern Li Liew and Schubert Foo Division of Information Studies, School of Applied Science...