A Process Model for Deciding Elderly Care Available to Purchase

Care to an older person is provided based on the care plan that was made by a care manager. Therefore, to improve the quality of elderly care, the quality of the care plan must first be improved. Care managers make care plans considering the physical and mental attributes of the elderly. But, as matters stand, these plans are based on the experience of care managers. Therefore, a framework that can support making appropriate care plans is called for. In order to m ake appropriate care plans, it is neccessary to clarify the relation between the attributes of the elderly and the care that should be provided. In this paper, data from a large‐scale investigation of the actual elderly care are analyzed and a process model for deciding the care is proposed. The model provides the necessary basis for what factors must be considered and how the care should be determined.