A Further Development of TQM Model: Meeting Organisational Development Needs

While there are many successful cases where application of the TQM model has reaped substantial benefits, there is little attempt to further develop the TQM model to meet organisations’ development needs. The purpose of this paper is introduce the process of development of a fit‐for‐purpose management system model to meet the development needs of the MTR Corporation Limited, a metro company of Hong Kong. The new management system model is formulated based on the previous research results on TQM but comprises a new approach to bridging their pitfalls. The formulation of the TMS elements is based on the common factors of four National Quality Awards (Japan, USA, Europe and Australia) and the critical factors developed by seven studies. These studies include those of Saraph et al. (1989), Flynn et al. (1994), Anderson et al. (1995), Powell (1995), Handfield and Ghosh (1995), Black and Porter (1996), and Ahire et al. (1996).