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Keywords: Quality function deployment
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (3): 282–295.
Published: 29 November 2011
...Matloub Hussain; Loukas Tsironis; Mian M. Ajmal Purpose The purpose of this paper is to argue that the quality function deployment (QFD) matrix that has been successfully used for developing products from customer needs can also be applied to improve the service quality of telecommunication...
