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Keywords: Case study
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2006) 7 (2): 1–18.
Published: 21 August 2006
... is insufficient. Based on a multiple case study the authors explore the use of the BSC in the Swedish health care services. The authors conclude that the concept in a health care context is used as a quality management tool that make new demands on management. In addition, the authors bring out important factors...
