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Keywords: Causal Loop Diagram
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Journal Articles
The Causal Relationship on Quality‐centered Organizational Culture and Its Impact on Service Failure and Service Recovery
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2009) 10 (1): 37–51.
Published: 17 April 2009
..., and it can be helpful for the top managers to make a decision to how to form corporate structural culture. © Emerald Group Publishing Limited 2009 TQM (Total Quality Management) Service recovery Service failure Causal Loop Diagram The Asian Journal on Quality / Vol. 10, No. 1 37 The Causal...
