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Keywords: Customer‐oriented
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2008) 9 (1): 113–133.
Published: 17 April 2008
...) of hotels of different types exists in several quality aspects; what’s more, the perceived gaps, service quality aspects, and its items of different types of hotel are also different. After an integrated analysis, this paper puts forward a general and customer‐oriented quality item suitable for hotel...
