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Keywords: Customer satisfaction barometer
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Journal Articles
Customer Satisfaction Measurement Model Based on QFD
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2003) 4 (2): 101–122.
Published: 21 August 2003
...Yumin Liu; Jichao Xu With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based...
