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Keywords: Customer support knowledge management system
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2007) 8 (3): 46–70.
Published: 18 December 2007
... of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of “human” and “information technology” aspects, the concerns of attributes and Customer Support...
