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Keywords: Customer value
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Journal Articles
Extraction procedure of competitive advantage factors in a target business area for conducting self‐assessment and re‐design of quality management system
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2012) 13 (1): 53–66.
Published: 15 June 2012
... for competitive advantage factors is clarified. The customer value that is one of elements in the mechanism is categorized. And the analyzing method for specifying the core customer value and the organizational capability that leads customers directly to select a company's own product is established...
Journal Articles
The Added‐Value Metric ‐ A Complementary Performance Measure for Six Sigma and Lean Production
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2007) 8 (1): 1–14.
Published: 17 April 2007
.... However, “added value” is often only defined conceptually or discussed at a strategic level, and the link between added value and customer value has not yet been well conceptualised. Therefore, the purpose of the paper is to develop a methodology to measure added value in order to complement the existing...
Journal Articles
Selecting Improvement Projects that Add Value to Customers
Available to Purchase
Journal:
Asian Journal on Quality
Asian Journal on Quality (2007) 8 (1): 15–26.
Published: 17 April 2007
... to customers receives the highest priority. Project selection Quality improvements Perceived added value Customer value © Emerald Group Publishing Limited 2007 The Asian Journal on Quality / Vol. 8, No. 1 15 Selecting Improvement Projects that Add Value to Customers Djoko Setijono1 and Jens J...
