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Keywords: DEA Model
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2009) 10 (1): 25–36.
Published: 17 April 2009
...Hanjoo Yoo; Jong‐Woo Park; Gwangsuk Song The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry...
