Keywords: Data Envelopment Analysis (DEA)
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Journal Articles
Asian Journal on Quality (2001) 2 (1): 1–9.
Published: 17 April 2001
... for the performance evaluation of TQM by Data Envelopment Analysis (DEA) was proposed. DEA is used to measure the efficiency of TQM for each firm withe the input and output data obtained by questionnaire. It is found that there are not significant differences between the firms with and without ISO9000 certification...

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