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Keywords: Hierarchical model
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (3): 296–314.
Published: 29 November 2011
... and Cronin, 2001 ; Dabholkar et al., 1996). Customer services quality Higher education Hierarchical model Brady and Cronin (2001) have developed a combination model of Dabholkar et al.'s (1996) multilevel model and Rust and Oliver's (1994) three component model...
