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Keywords: ISO 9004:2000
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2005) 6 (3): 190–203.
Published: 18 December 2005
...W.G. Lewis; K.F. Pun; T.R.M. Lalla This paper empirically determines the extent to which ISO 9001 certified small and medium‐sized enterprises (SMEs) were able to attain the eight quality management princples on which the ISO 9004:2000 Standard is based. It employs the Analytic Hierarchy Process...
