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Keywords: Independent language learning
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2012) 13 (3): 234–249.
Published: 23 November 2012
... services; this study is likely the first of its kind. CILL: Centre for Independent Language Learning ELC: English Language Centre QFD: Quality Function Deployment SAO: Student Affairs Office SAP: Speaking Assistance Program VOC: Voice of Customer WAP: Writing Assistance Program...
