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Keywords: Kano model
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Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2012) 13 (3): 234–249.
Published: 23 November 2012
... qualities, including what the Kano Model would classify as excitement qualities. Design/methodology/approach Quality Function Deployment (QFD) is the decision support tool for selecting the literacy program contents to echo the Voice of Customer (VOC). The QFD exercises undertaken include: a telephone...
Journal Articles
Journal:
Asian Journal on Quality
Asian Journal on Quality (2011) 12 (2): 176–188.
Published: 29 August 2011
...Arash Shahin; Nasrin Nekuie Purpose The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model. Design/methodology/approach The distance between the three curves of must‐be/attractive dimensions has been assumed as equal...
