... of lean to knowledge work by investigating the implementation of a lean production system at an Indian software services firm. Realizing the importance of IT service management, The Software Engineering Institute (SEI) developed the new model capability maturity model integration (CMMI) for services...

... Multinational companies Kaizen 5S Continuous improvement Lean production Mexico In Japan, 5S was first used in the manufacturing sector in the mid 1950s (Gapp et al., 2008). The Toyota Production System (TPS) is a well‐known example of its application throughout this period, from...

...Djoko Setijono; Jens J. Dahlgaard The Six Sigma and Lean Production methodologies suggest that creating value for customers is the objective of a production process or an organisation. In the production context, “added value” dominates the discussion about the creation of value to customers...