... performance measures in Six Sigma and Lean Production by conceptualising the link between customer value and added value. The conceptual link “confirms” that quality, time, and costs are the elements of added value, which are transformed into a metric to express customer value. The implementation...

...Sangbok Ree In this paper, we propose new performance measure model in logistic industry. New model has been learned by key points of PZB model and advanced structure of MBNQA which has cause measure points and effect measure points. The structure of new performance measure model is cubic model...